# Inter Governmental Committee - February 9, 2010 > Auto-transcribed civic record · February 9, 2010 - **Permalink**: https://meetings.lexingtonky.news/meeting/1212 - **Source video**: https://lfucg.granicus.com/player/clip/1212?view_id=14&redirect=true - **Date**: 2010-02-09 - **Last revised**: July 17, 2026 - **Length**: 7,299 words > ⚠️ **Auto-generated content.** Audio from the official Granicus video was auto-transcribed with OpenAI's open-source Whisper large-v3-turbo model, run locally by The Lexington Times. Structured facts were extracted with GPT-4o; the narrative summary was written by Anthropic Claude. Verbatim wording may contain errors. See [methodology](https://meetings.lexingtonky.news/about/methodology) or [report a correction](mailto:editor@lexingtonky.news). --- ## Meeting Overview The Inter-Governmental Committee met on February 9, 2010, at 1:00 p.m., with Madam Chair presiding. The meeting included two agenda items: Council & Public Comment, which was informational in nature, and an Update on Committee Items, which was deferred. During the meeting, the committee heard four public comments and took one motion to a vote. The session resulted in limited substantive action, with the committee deferring discussion of committee items to a future meeting. ## Attendance The following individuals were present at the meeting on February 9, 2010: * James * Crosbie * Myers * Gray * Blues * Beard * Henson * Feigel * Lawless * Martin No absences or late arrivals were recorded. ## Votes and Decisions **Motion to Reassign Downtown Development Authority Oversight** A motion was passed to remove the authority of the Downtown Development Authority from the Inter-Governmental Committee and assign it to the agency oversight committee. [timestamp: 00:23:01] The motion was made by Blues and determined by voice vote. The motion passed. ## Public Comment The Council discussed the procedures and legal implications of engaging in dialogue during public comment on items not on the agenda. **Crosbie** [timestamp: 00:00:00] initiated the discussion after E911 workers raised concerns during public comment. He questioned whether the Council could legally engage in dialogue on non-agenda items and emphasized the need for clarity in policy, noting that no rule currently prohibits such discussion. **Feigel** [timestamp: 00:06:01] raised legal concerns about engaging in dialogue during public comment on non-agenda items, citing potential violations of open meetings law. He referenced a prior experience where a city attorney advised against such discussions to ensure public transparency and fairness. **Lawless** [timestamp: 00:10:27] supported the ability to question public speakers on non-agenda issues, particularly when critical information is first revealed during public comment, such as in the E911 case. He emphasized the importance of gathering facts before making decisions. **Blues** [timestamp: 00:15:51] clarified that no rule currently prohibits discussion after public comment. He suggested that the Council should clarify the practice through a memo rather than amending the rules. ## Contested Items **Engagement During Public Comment on Non-Agenda Items** A procedural dispute arose during the meeting regarding whether the Council could legally discuss issues raised by the public during comment periods when those issues were not listed on the meeting agenda. The disagreement centered on the appropriate scope of Council engagement with public input. Some members expressed legal concerns about transparency implications, arguing that discussing non-agenda items could create procedural or legal problems. Other Council members countered that such dialogue is both permissible and necessary, particularly when members of the public present urgent matters or introduce new information that warrants immediate discussion. The nature of the dispute was fundamentally procedural, reflecting differing interpretations of the Council's authority and obligations when responding to public comment on topics outside the formal agenda. ## Council & Public Comment The committee discussed the legal parameters governing Urban County Council's ability to engage in dialogue with the public during public comment periods on issues not appearing on the meeting agenda. [timestamp: 00:00:00] **Discussion and Research** The committee reviewed research from other Kentucky cities and consulted legal opinions to determine whether any rules or regulations prohibit council members from interacting with the public during public comment on non-agenda items. Based on this review, the committee reached consensus that no such prohibitive rule exists. **Key Participants** The discussion involved committee members Crosbie, Susan Lamb, Feigel, Lawless, and Blues. **Outcome** The committee agreed to issue a clarifying memo to all council members and chairs to communicate the findings regarding council members' legal authority to engage with the public during public comment periods on matters not listed on the agenda. ## Update on Committee Items Paul Schoninger provided updates on several pending committee items [timestamp: 00:19:38]. **Items Ready for Next Meeting:** - The Social Services Needs Assessment was reported as ready for presentation at the next meeting - The Division of Youth Services committee update was ready for discussion **Follow-up Actions:** - The E911 call center management issue was scheduled for follow-up **Organizational Changes:** - Downtown Development Authority oversight was moved to the agency oversight committee **Other Items:** Several additional items were either deferred or remained pending pending further information. **Participants:** The discussion involved Paul Schoninger, Crosbie, Lawless, and Blues. **Outcome:** The agenda item was deferred. --- ## Decisions - **Motion** — passed: Motion to remove the authority of the Downtown Development Authority from the Inter-Governmental Committee and assign it to the agency oversight committee --- ## Full transcript or at least one member out due to illness and a couple that have notified us that they will not be here today for other reasons. So we will be just at our quorum, maybe one over. So if anyone does have to leave, just let me or Paul know before you leave so we can make sure that if there are any votes forthcoming, that we can find the right time to exit if you have to leave. So we have one item on our agenda today besides just the update on committee items, and the item was brought forth by Council Member Crosby, and the title of it is the Council and Public Comment. Council Member Crosby, there are some information in the packet, but I wondered if you wanted to just give us a background on the basis of this being a committee. I actually moved this into committee. As many of you all will recall, this came out when we had discussion. The E911 workers, I think, came to one of our council meetings and brought forward some information that I think many of us were not aware of. and we had some discussion based on some new information that they provided to us during public comment during that meeting. And from there on, when we were asking questions, it became apparent that some call of orders were questioned when we were doing our questioning of those people, and then we found during that time that we weren't quite clear on whether or not that was appropriate. I have found that I'm not sure that someone can show us where we cannot do that. And I guess that would be my question is, why can't we do that more than why can we? I don't see anything why we can't question during public comment. But I know that our clerk has done a lot of research, and maybe she would like to come up and comment on some of the other things that she has found from some other merged governments across Kentucky. But that's the background on why this was brought to committee. And it seems, too, just based on, I'll just make a little sidebar here, that it seems, too, that we have this happen frequently in our meetings, and it would be nice if we could define this because sometimes we let it happen and sometimes we don't, and it seems to be based totally on what the issue is and whether or not we decide on that night whether we want to handle something or not or personalities or whatever on whether or not we're going to take something up, and it seems like it's a little muddy on our policy. So with that, I'll turn it over to whoever's here and wants to speak on this issue. It looks like we have, and maybe we'll follow along with the way the packet's together, and the first memo included in the packet is from Susan Lamb, our council clerk. Susan, you just want to come and give us a brief on what you've included, what your research showed? Basically what I did is I contacted all the second and third class cities in Kentucky to see what other cities do of similar size so that we didn't have to reinvent the wheel. And some, as you see, some of them have actually addressed it in their rules and procedures, and some of them have just open-end policies where they just deal with it a certain, just they automatically deal with it. I totally concur with what Glenda was saying. And if we want to move forward with a standard procedure where there's no confusion in the future, that it would be good to put it into the rules and procedures so that there is no confusion for the future in how we deal with this. Okay. For those that don't have the packet in front of them, anybody that would be watching or just interested, you want to just talk a little bit about the variances of during public comment time, what are some of the options of what cities are doing? Well, some of the options are that most of them will allow the public comment, and most of them, there's a couple that actually have written at the bottom of their dockets or their agendas where the public may comment, but the administration has the option of not commenting because they might not have all the information in front of them. It gives them the out. And the City of Bowling Green actually has a specific section set up to where that they will actually limit the discussion to only the topic at the time they won't. Sorry about this. the board has the ability by a majority to proceed with discussion or simply listen to their comments. So they actually allow the motion to be made at the time. There's just a sundry of different ways. I really think that in our efforts, I just think that it would be best to put it into the rules and procedures, in my opinion. Okay. Okay. If you'd like to ask our Council Clerk any questions, please just hit your request to speak button. And so far I have Council Member Feigl only. Thank you, Madam Chair. Susan, I just wondered if you had contacted the League of Cities for any information, because I know that they are supposed to be very knowledgeable of municipal law and advise other cities on what they should or shouldn't be doing. And it has – well, let me just ask you if you could get done that. I did not comment. I did not call them in this scenario because I felt like that the city clerks across the state, they could answer this at the time that Council Member Crosby asked me to look into this. That was the quickest and easiest method, and I have not gone any further than that. I would really be interested to hear what they would have to say about that. And the only comment that I would just offer on this, and it's not, Madam Chair, It's not directed at Susan, so do you want me to hold my comments? Well, no, no, no. Well, is it regarding another memo in the packet? Or was it? No. Okay. You could go ahead and comment. I was going to let you know that Paul will, for the Kentucky League of Cities, that's kind of outside of the council clerk's realm, but we will ask Paul as the staff assigned to this committee to research that and get that information to us. And you can go ahead with your other comment. I would just say that in my former experience, having served on a council in another state, we did have a city attorney that sat up on the dais with us, and he always advised us that we could not have any kind of dialogue with items that were not on the agenda. And the reason being that the agenda is posted for the public, so they know exactly what the council will be deliberating or discussing. And if it is not on the agenda and we have a quorum, then it's not, in his estimation, it was not legal to have a dialogue about anything that was not on the agenda. Now, obviously that was in a whole other city, and I'm certainly not clear about what's allowed in Kentucky, and it would be very interesting to find that out. But that was my experience. And because I'm very concerned about the opportunity for other people to speak, and I'm not speaking about the 911 issue at all. I'm just saying in general, if you have somebody come forward to speak on an issue that is not on the agenda and the council begins engaging in a dialogue, then there is the possibility that there are other people maybe watching this on their TV and were not aware that it was on the agenda but may have a different opinion. And yet they are not here, they are not in the meeting to actually offer that other side of the opinion. And I think that's why it's important that we have our deliberations public so that the public has every opportunity to come in and offer either side of their opinion. That's the practice that I'm accustomed to. And if I could speak to that, our special meetings, our special council meetings, are more in line with that. A special council meeting can only, anything that is discussed at a special meeting has to be included in the legal notice. So what you're talking about is more in line with the special meetings than where only what is on that agenda or docket can be discussed. Our council meetings have always been of the, you know, they have always been where they're open and for the public comments. So I don't know if that has to do with the Kentucky law, open meetings law. And I'm not suggesting that the public comment is inappropriate. It's the deliberation that takes place between the council and the public on an item that it doesn't appear on the agenda. Okay. Thank you. Thanks for that, the experience, sharing that experience from your previous work. Council Member Lawless is next. Do you have a question for Susan? Yes, I do. Okay. I'm assuming this is not because LFUCG is under state statute that doesn't regulate any other municipality or county in the state. I'm assuming there's nothing in there that would prevent us to do it. Did anybody look at that? I believe now I'm going to step over in a different realm here just a little bit. and I'm tiptoe and illegal here, but I believe that as far as open meeting laws go, that encompasses everything. I don't believe that that is set out by any specificity as far as us being an urban county government or a different class city. Open meetings and open records applies to everyone. 67A, which is specific to urban county government, doesn't deal with this issue. And Glenda, while you're at the mic, if you want to go ahead and just refer to your memo here. It's just a very brief memo. You want to just. Yes, I think Council Member Crosby raised an issue of is there a reason why we can't do this, and there's not. I mean, if at the end of public comment you all want to have a discussion, you can. And if you want to do something different or you want to clarify it by putting it in your council rules so that we don't have this confusion about what you can and cannot do, I mean, that may help simplify the issue. But there's no reason why you can't discuss things at the end of the meeting during public comment. Okay. Council Member Crosby. Thank you. And that was, I guess, my whole point of bringing this forward is we have differing opinions on this council, We have people telling us we cannot do this. There is nothing that states that we cannot do this. It is more of a matter of clarifying, are we going to do this? But we can do this. I mean, if we decide to do it, if Thursday night I decide I want to do it, I can do it. And you can point and order me all you want, but I can do it technically now because there is nothing stating I cannot do it. The other thing I would just say, while I think Council Member Feigl brings up some good points, I do not believe that it's any different than when we are in a work session and we might bring up somebody from our district, say, perhaps regarding an issue. I know that many of us have before on something that's important, and they bring up certain issues going on, parking, sidewalks, whatever, and it sparks discussion amongst council members. and it's not something that was an agenda item, but we have a full-out debate regarding a work session during that time. It's the same thing. It's not an agenda item, but we will debate it, and oftentimes we have motions that come up out of that debate, and it's not necessarily a bad thing that happens. So the other thing I would say, too, why this came up was because the E911 situation was time was of the essence. We were getting ready to go on break, and had we not been able to discuss it, they would have been left in limbo, and it was at the end of the year, and we were not having enough meetings left to be able to take care of the situation. So I just kind of wanted to put into perspective why debate could be important to certain people who do come before us, and it is sometimes their only opportunity to be able to talk to us and get in front of us. Thank you. Councilmember Lawless. I agree, and I think Council Member Feigl does bring up some good points, but using the E911 as an example, and there are many others of them, it's the first time the council's heard anything about it. And I want to be able to get that information from them. And it's on GTV3. It's, you know, on the web, live stream. But when a citizen brings up an issue that's either citywide, as in the E911, or in my district that I knew nothing about, I'd like to be able to ask them questions and get more information. And I'm not going to take just one side or listen to just one side. to make a decision, but I need to get the information I need to get in order to research it and see what the problem is and what needs to happen. And in the 911, as Council Member Crosby pointed out, that was something that had to be dealt with immediately because we were going on break. So I would also like to see us do something in our rules, either leave it out, which means we can do it, or put something in that defines that we can. And so that's my two cents. Council Member Blues is next. Because I understand it then, Glenda, from your memo, so long as we want to be able to interact with the speaker at public comment, to make a motion, to make some, let's say, to refer an issue to committee or whatever, no changes in the rules need to be made. No, unless you just want to have something in there so that if it comes up again in the future, everybody's clear about what the rule is. But as far as things are now, I mean, we're fine, but just for clarity in the future, if you want to amend the council rules so that we say what you can and can't do at the end of a meeting in terms of public comment, that might help us in the future, but we don't have to do that. Well, if this interpretation, your interpretation here is definitive, it doesn't seem to me that we need to make some special, this is a clarification that is helpful. My question is, is there any distinction here to be made between council work session and meeting in this regard? No. Not at all. Thank you. Thank you, Madam Chair. You're welcome. There's no one left on my screen to speak, and it seems like we have a few options. Well, I'll yield to Council Member Crosby. I was going to suggest, based on maybe what Council Member Blues just said, maybe that we make a motion that we just keep it like it is and suggest that law write a letter to each council member clarifying what the rule is and so that everybody's on the same page so that when we do get to that point in the meeting that we're not trying to point and board everybody out to refrain from keeping other council members from talking and so that our parliamentarian understands and that he can also make sure that everybody else on the council understands or maybe she just sends it to him and he then sends it out, whatever the best way is. But maybe I'll just make that motion. It doesn't seem like we need to clarify anything since it's already in place. Well, I think we need to clarify, but we don't need to. Yeah. You're suggesting not making any changes to the rules. Not making any changes, but just clarify it with the council members sent via letter from law that just clarifies what the rule is. Well, and I would also ask the committee, it's not just the council members, the chair of each one of the meetings needs to also be educated. Yes, absolutely. Because the chair, in the absence of clarity, yields to the parliamentarian, so it actually would be the chair of each committee of those sessions. I would agree. Okay. And, Glenda, is that something that you and I could work together on that, And during my report out, that could be something that I could share with all. It would probably go in the packet before the report out, and that would be what I would make sure that I'm sharing. Is that okay with the committee? So we share that as the report out, which basically would just be this memo to the council members and to the chair. Council Member Lawless, you have something else? Since the mayor also often chairs, it probably should go to the mayor also. Okay. Great. Thank you. So do we need a motion for that, or is that just something that we can move forward with? We're just going to do it. We're not going to do a motion. We'll just move forward with that as a report out. All right. Anything else on that issue? Thank the two of you for being here on that issue. Appreciate it. The other item we have is just an update of the committee items that are pending. Paul, do you want to give us any update on these, anything we should know about? Yeah, I'd be happy to. The social service needs assessment will be ready next meeting if this committee so agrees. The admin officer that Councilman Myers put in, committee regarding Division of Youth Services, will also be ready for the next meeting. and I believe the next meeting you'll have a follow-up on the E911 call center management issue. I can speak about the other issues, but I'm going to defer, for example, on the next one, the U.K. smoke-free ban to Council Member Lawless. It's my understanding that UK is not ready to proceed with this, with the presentation until they, I'm going to have to defer to Councillor Lawless. I've called Chief Beatty a couple of times before the last meeting, and I haven't talked to him since, so I don't know. I need to, it's on my long list of calls to make. Okay. I think I'd be willing, if it's okay, that I could do a memo on behalf as a chair of the Intergov just to say we're trying to get our calendar together, pending items, give us any updates as far as when you'd be ready to present or status. I'd be happy to do that. Thank you. Okay. The next item, again, I'm going to defer to a Council Member of Groups That Make Board and Commission nominations. I believe Council Member Crosby is waiting for some information from the administration regarding groups that make nominations to the mayor. I believe you're still waiting on some information from the 12th floor, I think. Well, I'm not sure what was requested from them, but this came about because I think a few of us had gotten some input from some various people regarding the fact that they could never get up for board nominations from different groups that they belonged to, that it had become very political within the groups who were making board nominations to the mayor. And so we were, in spite of everything that was going on with some of our different boards, we thought that this might be a good thing to take a look at. And honestly, we could probably be prepared. I don't think it would take the administration too much to go through the different boards and see which ones have nominating groups and then discuss what we wanted to do with it. We could probably look at it this spring. So we need to get with Ana? Yeah. Maybe and find out an update on that? Yeah. Okay. The authority of the Downtown Development Authority? Yeah. I can give you an update on that, and we can probably pull it from here. This is an item that the partner agency group will be looking at. And, Diane, do you think that what we're doing in that partner agency group would be okay to take on this issue instead of it being an intergov? Okay. So I'll make a motion to remove the authority of the Downtown Development Authority. Oh, can I make a motion? I make a motion that said agency oversight committee take this up and move it out of inter-Guff. Thank you. There's a motion and a second, not by me. Is there any discussion on this? Do you have a discussion on this item? I saw Tom Blues. All in favor, aye. Any opposed? Okay. Thank you. The grievance procedure, at one point in time you were asked to form a subcommittee. I don't know if you've done that, but that's what, I don't know. I didn't do it. Okay. Or maybe I did. I think it was Diane and, or Council Member Lawless, Council Member Myers. Okay. Let me check on that with Council Member Myers and see where that stands. And the rest, I know the next four, Council Member Myers, we probably don't have any updates on those right now. No, ma'am, I sure don't. Maybe we could do all the board stuff and commissions at one meeting. That would be a fun meeting. Thanks. Yeah. And the last two are, I don't really know. You really don't know. The only other, about the council standing committees, I believe that's going to be an item for your committee of the whole meeting later this month. Oh, that's true. I think. Okay, so we'll see how that goes, and then we'll remove it at that time. Let me ask you a question, Paul, on behalf of the committee. Ask a question of the committee. For the Social Services Needs Assessment Committee members, since we're preparing for that, is there anyone that we want to request to be here related to that? So if you know about how that needs assessment occurred, it was there were groups that made up these kind of cluster groups that had different, there was like an adult group, a youth group, senior group, and I think workforce or something. Do we want to ask anyone that was affiliated with the organization of that needs assessment to be here? Are we just wanting Commissioner Helm to come forward and present? Just be thinking about or share today or share with Paul later who we need to request to be at that meeting. We just want to make sure that it's as comprehensive as it can be as it occurs. Any thoughts on that? who you'd want to speak to. Okay. If you think of anything, just feel free to share that. Anybody else have anything to talk about? Can I get a motion then? Oh, Councilman Blues. I just wanted to go back just for a second to the UK smoke-free ban. Is there still an issue here? My impression was that the sense of the committee and indeed of the council was not to cede authority to UK on the sidewalk. So it seemed to me that this is a completed discussion. And if I'm wrong, I have no objection to keeping it on our agenda. But as I say, my impression is that this has gone as far as it's going to go. I'll yield to Council Member Lawless. I guess we were, this was in your district. This was somewhat my impression also, and I referred it to committee for discussion rather than, But I think out of courtesy to Anthony Beatty, we need to at least contact him. So. Is that okay with you? And we do the memo, then we'll see where it stands, and then we'll drop it if we see fit. Okay. All right. So we had a motion and a second, right? Anybody against adjournment? All right. Ellen, favor, say aye. Thank you. I love you hear percussion I love you hear it You're a player, play your flute Cause I know that you won't look at your finger But you see I made up my mind about it Got to be the rhythm, no doubt about it Cause when the guitar plays I play With a single played rhythm Make me wanna move my body Yeah, yeah, yeah And when the drum starts beating that beat, beating out that beat, it's better rhythm when the rat-tat-tat-tat-tat-tat on the drum. Hey! Turn the beat around. Oh, I'm talking about the beat. Love to hear percussion. Turn it upside down. Love to hear percussion. Love to hear the beat, nah-nah. Love to hear it. Love to hear it. Love to hear it. Love to hear it. Oh, turn it around Love to hear percussion Turn it upside down Love to hear percussion Love to hear percussion Love to hear it Turn the beat around Love to hear percussion Turn it upside down Love to hear percussion Turn the beat around Love to hear percussion Turn it upside down Let you hear the gospel Thanks for the times that you've given me The memories are all in my mind And now that we've come to the end Hello and welcome to the Stennett Minute. I am 6th District Council Member Kevin Stennett. And today we're shooting live from the heartbeat of Lexington, otherwise known as LexCall 311, your information source for all of LFUCG and what's going on here in our city. With me today is our manager and director of LexCall, Ms. Pat Tatum. Pat, welcome. Thank you. Thank you for being here with us and taking time from your busy day. As you can see all around us, folks are busy taking calls from people in the city and directing those calls to the appropriate place. For those of you out there that may not know about LexCall, Pat, why don't you give us a little bit of an overview. Now, hopefully everyone does, but this may be a refresher course for some people. Tell us about LexCall and 311. Well, 311 got started as LexCall 425-2255 in 1997. We were initiated into a 311 number in 2006. The concept of the 311 came from the Baltimore, Maryland Police Department. This was to handle non-emergency police calls. So this is why we're here in Lexington to also handle non-emergency calls for city government. So how long has LexCall been around officially? LexCall since 1997. So we've been here 12 years. Yes. I'm sure over the last 12 years there's been a tremendous amount of changes. Very much so. Tell us some of the things that have changed with 311. Obviously the number has. Yes. Now you can call 311. have easy access 311 and you can get this through your cell phone. All carriers now, you can dial 311. Some of the changes, we started out with six customer service specialists. We now have 12 people employed by LexCall. We also started off taking six divisions phone calls. We now take most of government. We started off the first year taking 62,000 calls that year. We're now up to 236,000 calls year to date. So we've had a tremendous amount of change. We also have a bilingual employee now. We also use the language line, which gives us access to 140 different languages. So if you speak a different language, you can still call 311. Hey, on all types of calls, give us an example of the types of calls you get. What your typical, actually, you probably know this, what's your number one call? Has my garbage been picked up? It hasn't. It's been missed. What do I do about it? So solid waste calls are your number one. Solid waste are our number one calls. And that regards to what do I do with carpeting? What do I do with building supplies? How do I handle paint? Anything doing with waste management, we get those kind of phone calls. We also take phone calls from code enforcement about highways, junk vehicles, abandoned buildings. We take their phone calls also. Streets and roads, potholes, snow removal, sweep sweeping. We also do traffic engineering. If you see a traffic light that's out on your way to work, from work, please give us a call at 311. And also, if you want to contact your council member, you can call us, and we will give you your district and who your council member is and connect them to that appropriate person. So I guess my next question would be, what calls do you not take? Not many. Police and fire, basically. So obviously your emergency calls, 911. Call 911. But for basically anything else in government, you call us at 311. Yes. Well, it seems like being around 12 years, it's been a little bit of a hidden secret here in Lexington, but I think the popularity has really exploded in the last couple of years. Some of that's due to your new hours. What are your current hours? I mean, what were the hours when you opened and where are they now? They were 8 to 5. They are now 7 a.m. to 8 p.m. Okay. And if we're not here, you can leave it on our voicemail and we will enter a service request the following day. Okay. You mentioned enter a service request, so I call in, I see a pothole on the way, and I've used it too myself as a council member even. What is the importance of calling LexCall and getting that service request entered? What do you get and how do you track it? We track it, we take the service request, we enter it into the LexCall program, electronically forward it to the appropriate division. They then assign it to a crew, a person. They create the work order. And then when it's completed, they enter it back into the LexCall program. A citizen can call up and ask for the status. We can give them the status of their request. Now, do we give the citizen a tracking number? We do. Most citizens don't want to keep up with that number. And they just want to keep up with the address, and that's fine, because we're going to update your address every time you call. So government-wide, we're using this system basically to track calls as well. It's more of a tracking system. Yes. In addition to a call center. Yes, it is. So what are the future changes? Anything that we can look forward to going into the future? I know obviously budgets are tight right now. And that limits some of our capability to expand. But is there any new technologies out there? Have you learned of anything new? Well, we've talked about Twitter. We've talked about that. You can put a service line, excuse me, you can put a service request online at www.lexingtonky.gov. You can enter it. We will receive it. Someone will answer it immediately. I'm glad you brought that up. So not only can you call 311, you can go online, enter your request and you'll get it here as well. It comes to the same spot. That is correct. You can walk in and give us a service request. You can fax us a service request. You can call it in at 311 or put it online. We have four ways that you can do a service request. So your staff, you have 12 people in here, a bilingual person, a line you can call to You could take any foreign language basically out there. Yes, we do. What is your mission that you direct your employees on daily basis? Because, you know, you call different customer service areas. You call, people are saying, well, I call government. No one ever calls me back. I think LexiCalls changes that. So how do you keep that atmosphere here positive? How do you keep your staff so enthusiastic when you call? Because I know I've never had a bad call. That's great. I'm glad to hear that. The staff are professionals. They are trained to give the best customer service they can. They're also trained to get you to the appropriate person so you can cut the red tape in government. We want to be your single point of contact for LFUCG. And how long do you keep your records on call? Do we archive them after a year? How long do they keep them on the system? They're on the system indefinitely right now. Well now, so I called two years ago. You can look that up on the same issue. Yes, we can. How proactive are we in looking at our system to kind of head off problems in the future? Do we use that database yet in information? Do you share that with, or do other departments call you and ask you for it so that, hey, we see a habitual problem on a pothole. Maybe that road needs to be repaved now, or we see a street not getting trash picked up. Maybe there's a problem with that route. Are we using that yet? Yes, we do. Yes, we do. police have a way of tracking graffiti through us. So they come in and they ask for the reports on a certain street, and we can track them. That is something that we have been doing, and that's a mission of ours, is cleaning up our city for the questioner and event. So graffiti is a big problem here, and we're trying to get it cleaned up. And you just call 311, you see graffiti anywhere. Just call us, and we'll track it. So I guess one of the final things I want to ask you, Pat, is on 311, When we have an emergency, a natural disaster, an ice storm like we've had last year, are you all activated on duty during those times as well? Yes. We will come in 24-7 if we need it. We also have backup with other urban county government employees. Our division will come in and sit. You don't need to know the program. We do have a form that you can fill out. If you can just get name, address, and telephone number, we can go back and enter it later. So, yes, we are the emergency operations center at the time of emergencies. And that's important to know. So this is just not during normal business hours or during normal days like today. These are also a number, or this is also a number to know during emergencies as well. So, you know, this has really been an eye-opening operation because I think a lot of people don't understand the significance of it. And now that citizens have an opportunity to call one number for everything, except for 911, of course. Yes, it's a true emergency. I think it gives everyone more of a comfort in working with their local government and getting their situation taken care of. I think it is very essential that we have an easy access number. I also go out and outreach and talk to neighborhood associations and schools and talk about 311. So anyone who wants us to come out and speak to them about 311, just give us a call. And that's a good point, too. So if there's a neighborhood association out there, either in the 6th District, Or citywide or school group. We want to teach our kids to learn these numbers as well. I know we teach them 911, but 311 can also be valuable. Even find out who your council member are. If you don't already know, you can call 311 and they'll tell you. That's correct. So, Pat, in closing, tell us again the hours when people can call. Our hours are 7 a.m. to 8 p.m., but please feel free to call at any time. If we're not here, a friendly voice, we do have voicemail, and we will answer it the following day. Well, Pat, I know you won't take credit, but I think you've done a fabulous job here. I think this operation has grown tremendously over the last 12 years, and hopefully as technology changes, as we get more revenues here in the city and our budgets, we can even do more with LexCol going forward. Is there any final things you'd like to say? No, only that LexCol 311 is your one call for City Hall. Well there you have it, LexCol 311. For any problem at all in the city other than emergencies, call 311. I am 6th District Councilman Kevin Stinnett and you've been watching the Stinnett Minute. Thank you Pat. Thank you. Thank you. Thank you. I love you. Thank you. guitar solo Thank you. I'm sorry. Riders on the Storm Riders on the Storm Into this house we're born Into this world we're thrown Like a dog without a boat And actor out on loan Riders on the storm Riders of the Storm Riders of the Storm Riders of the Storm Riders of the Storm The End Thank you. Cafe, leave their tables when you blink. Oh, every dog must have his every day. Every drunk must have his drink. Don't wait for answers. Just take your chances. Don't ask me why. All your life you had to stand in line Still you're standing on your feet Oh, all your choices made you change your mind Now your calendar's complete Don't wait for answers Just take your chances Don't ask me why You can say the human heart is only make-believe I am only fighting fire with fire You are still a victim of the accidents you leave Sure as I'm a victim of desire You're all the servants in your new hotel Throw their roses at your feet Oh, fool them all But baby, I can tell You're no stranger to the streets Don't ask for favors Don't talk to strangers Don't ask me why Yesterday you were an only child Now your ghosts have gone away Oh, you can kill them in the classic style Now you parley pour francais Don't look for answers You took your chances Don't ask me why Don't ask me why I could start dreaming but it never ends As long as you're gone we may as well pretend I've been dreaming Straight from the heart You say it's easy But who's to say That we'd be able to Keep it this way But it's easier Coming straight from the heart Oh, give it to me straight from the heart Tell me we can make another start You know I'll never go as long as I know It's coming straight from the heart I see you on the streets some other time And all our words would just fall out of line While we're dreaming Straight from the heart Oh, give it to me straight from my heart Tell me we can make one more start You know I'll never go As long as I know It's coming straight from my heart Oh, oh, oh, oh Tell me we can make one more start. You know I'll never go as long as I know. Give it to me now. Straight from the heart. Tell me we can make one more start. You know I'll never go as long as I know. It's coming straight from the heart Give it to me Oh no Oh no Straight from the heart You know I'll never go As long as I know It's coming straight from the heart Hey, maybe I'll dye my hair Maybe I'll move somewhere Maybe I'll get a car Maybe I'll drive so far they'll all lose track Me, I'll bounce right back Maybe I'll sleep with Nate Maybe I'll lose some weight Maybe I'll clear my junk Maybe I'll just get drunk on apple wine Me, I'll be just fine and dandy. Lord, it's like a hard candy Christmas. I'm barely getting through tomorrow. But still I won't let sorrow bring me way down. I'll be fine and dandy. Lord, it's like a hard candy Christmas. I'm barely getting through tomorrow But still I won't let sorrow bring me way down Hey, maybe I'll learn to sew Maybe I'll just lie low Maybe I'll hit the bars Maybe I'll count the stars until the dawn Me, I will go home Maybe I'll settle down Maybe I'll just leave town Maybe I'll have some fun Maybe I'll meet someone and make him mine Me, I'll be just fine and dandy. Lord, it's like a hard candy Christmas. I'm barely getting through tomorrow. But still I won't let sorrow bring me way down. I'll be fine and dandy. Lord, it's like a hard candy Christmas I'm barely getting through tomorrow But still I won't let sorrow bring me way down I'll be fine and dandy Lord, it's like a hard candy Christmas I'm barely getting through tomorrow But still I won't let sorrow bring me way down Cause I'll be fine I'll be fine Oh, I'll be fine I know you've deceived me, now here's a surprise I know that you have, cause there's magic in my eyes I can see for miles and miles and miles and miles and miles. Oh, yeah. If you think that I don't know about the little tricks you play. And never see you when deliberately you put things in my way. Well, here's a poke at you, you're gonna choke on it too You're gonna lose that smile because of the wild I could see for miles and miles I could see for miles and miles I could see for miles and miles And miles and miles and miles Oh, yeah You took advantage of my trust in you when I was so far away I saw you holding lots of other guys and now you've got the nerve to say That you still want me, well that's as maybe But you gotta stand trial, because all the while I could see for miles and miles. I could see for miles and miles. I could see for miles and miles and miles and miles and miles. Oh, yeah. I know you deceived me, now here's a surprise I know that you have, cause there's magic in my eyes I can't